![]() ![]() NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". From here just follow the screen instructions until the recovery is completed. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.Ĩ. Click "Advanced Options" and then select "Troubleshoot".ħ. Now you want to let the laptop boot to the "Automatic Repair" screen.Ħ. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.ĥ. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.Ĥ. If the above doesn't help, try the below steps:ģ. ![]() Until you take away its ability to continue trying the update, hence the no WiFi, then it should load. It happens when an update fails, for whatever reason, and the device continually tries to get it to install over and over. Sometimes (especially in 10) updates, including those that come after a reset, can get the computer stuck. Once it fully loads, then turn on your WiFi again. (If connected via Ethernet, unplug it.)Ĥ. Turn off your WiFi, or take the laptop to an area where there isn't any WiFi. If the issue persists, try the below steps:Ģ. ( Click here to find and install the same, if you haven't done that yet) Have you attempted to install all available updates using the HP Support Assistant? We'll be with you until it's all sorted & beyond!
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